We want buying wholesale to be simple and transparent. Here we explain, step by step, how an order runs from start to finish. If you have any questions, you can reach us through our contact page.
1. Trade account
Our wholesale prices are visible to businesses with an approved trade account. The application form takes two minutes to complete; we review your application and let you know by email once your account is open. Each account is assigned to a customer group (Türkiye, Europe, Gulf or distributor), and prices and terms are shown according to that group.
We usually review applications within 1–2 working days.
2. Prices
Once you sign in, prices are shown in the catalogue, on every product page and on the Quick order screen. The price that applies to an order is the price at the moment you place the order, or the price in the quote you accept.
3. Quantities and cartons
Our models are shipped in cartons. The carton quantity and minimum order quantity for each model are shown on its product page; when you order, the system checks carton multiples automatically, so you cannot enter a wrong quantity.
Minimum order: 1 carton.
4. Order or quote
If the prices and quantities suit you, you can order directly from your cart or from the Quick order screen. If you need a different quantity, different delivery terms or have a special request, ask for a quote; we send a quote with the price and delivery date to your account, and it becomes an order once you accept it.
5. Payment
Every order is paid in advance. When you place your order, we send you a proforma invoice with our bank details; as soon as your payment reaches our account, we start preparing your order.
Payment terms: Advance payment.
6. Preparation, delivery and shipping
In-stock products need no preparation time; products that are not in stock are prepared within 10–60 days.
Delivery terms (Incoterms): EXW, meaning the goods are delivered from our production facility.
Domestic and international shipping costs are borne by the buyer; we send your order with our contracted carrier and add the cost to your invoice.
7. On delivery
Check the cartons in the presence of the courier. If a carton looks damaged or opened, do not accept it and ask the courier to record a damage report; a report is required for any damage caused in transit.
8. Damaged or missing items
If any part is missing or damaged, simply get in touch with us; we will supply the missing parts.
9. Cancellations and returns
Orders cannot be cancelled or returned once payment has been received. If any item arrives damaged or missing, we will always make it right.
10. Samples
Please contact us for samples.
11. Private label and bespoke models
We can produce our models with your box and manual, change what goes into the kit, or design a brand-new model exclusively for you. You will find the details on our “You ask, we make it” page.
For the full terms, see our Wholesale terms of sale.