Here are the questions we are asked most often about trade accounts, orders and delivery. If you cannot find your answer, you can reach us through our contact page.
How can I see wholesale prices?
Simply apply for a trade account. Once we have reviewed your application and opened your account, you sign in with the password you chose and can see prices, carton quantities and stock levels.
How long does it take to review my application?
We usually review applications within 1–2 working days.
Do the kits arrive assembled?
No, the kits arrive unassembled. The buyer puts the parts together by following the step-by-step manual. Depending on the model, it takes between 1 and 10 hours; most people spread it over a few evenings.
What is in the box?
Every box contains wooden parts, miniature items, LED lighting and an assembly manual. Most kits also include scissors, tweezers, glue and a ruler. The full list for each model is on its product page.
What quantities can I order?
Our models are shipped in cartons. The carton quantity and minimum order quantity for each model are shown on its product page.
Is there a minimum order?
Minimum order: 1 carton.
How do I pay?
Orders are paid by bank transfer against a proforma invoice. Payment terms: Advance payment.
How does shipping work?
Domestic and international shipping costs are borne by the buyer; we send your order with our contracted carrier and add the cost to your invoice.
What are your delivery terms?
Delivery terms (Incoterms): EXW. For different delivery terms, you can request a quote.
When will my order be ready?
In-stock products need no preparation time; products that are not in stock are prepared within 10–60 days.
Can I request a quote without seeing prices?
Once your account is open, you can request a quote from your cart or the Quick order screen, stating quantities, a target date and delivery terms. We reply with prices and delivery terms.
Which languages is the assembly manual available in?
We can prepare the manual in any language, and on request we can also add a QR code inside the box.
Available languages: Turkish
Do you offer private label production?
Yes. We can produce our existing models with your brand’s box and manual, and design new models for special projects. You will find the details on our Custom production page.
Are the products toys?
No. Our models are hobby and collectors’ items designed for ages 14 and up; the boxes carry the warning “For ages 14 and up. Not a toy.”
What happens if an item is missing or damaged?
If any part is missing or damaged, simply get in touch with us; we will supply the missing parts.
Do you sell to companies outside Türkiye?
Yes. Businesses outside Türkiye can also apply for a trade account; approved international accounts see wholesale prices in euros (EUR). Instead of a Turkish tax certificate, companies outside Türkiye can upload their business registration or VAT certificate.
Can I become your distributor in my country?
If you would like to distribute our kits in your market, you can apply on our Distribution and export page. We can prepare the assembly manual in your market’s language and the box under your brand.